Martha Ngoh
Deputy Director of Program Management
and Policy

Martha Ngoh, Deputy Director of Program Management and Policy at Ripple Effect, brings over 7 years of experience supporting and managing federal-funded public health and healthcare projects involving policy development and implementation, communications, and partnerships. Ms. Ngoh has worked on projects and programs aimed at improving patient safety and the quality of healthcare delivery related to healthcare infection prevention and control, healthcare-associated infections (HAI) and antimicrobial-resistance (AR), and maternal safety. Ms. Ngoh served as a Senior Analyst at the Association of State and Territorial Health Officials and was later promoted to Director of Healthcare Connections within the Infectious Disease Infrastructure and Policy team, where she provided leadership on a portfolio to foster collaboration between public health and healthcare through key activities. In this role, Ms. Ngoh managed the Council for Outbreak Response: HAI/AR where she developed processes for efficient Council operations and member engagement and contributed to the development of the Council’s Framework on HAI Outbreak Notification which aims to guide notification and communication in the context of a possible HAI outbreak. Ms. Ngoh received her MPH from the George Washington University in 2016. Ms. Ngoh was also selected as a fellow into the 2020-2021 cohort of the Johns Hopkins University Emerging Leaders in Biosecurity Initiative. Ms. Ngoh currently serves as the Deputy Director of Program Management and Policy, where she provides leadership on the Program Management and Policy team.

Julie Lucas
Director of Human Resources

Julie Lucas has over 20 years of experience in human resources.  In the beginning of Julie’s career, she worked for a private company overseeing the human resources department for a healthcare company for 17 years.  She then moved into the government contracting space.  During her career, she has partnered with senior leaders to drive business results.  Julie is responsible for all aspects of human resources including strategy and operations, talent acquisition, performance & development, employee engagement, DE&I, benefits administration, workforce technology, and the overall employee experience.

Julie has a bachelor’s degree in Business Management from University of Phoenix with a concentration on Human Resources Management.

Deborah Sartin
Director of Project Management Office

Deborah Sartin, Director of the Project Management Office, for Ripple Effect Communications, Inc. brings 15+ Years’ professional experience developing PMOs from inception to service delivery.  She is an accomplished leader managing enterprise technical and business projects for federal, corporate, education and non-profit organizations.  

Created and managed an Office of Business Excellence and several PMO Centers of Excellence to drive organizational maturity in strategic planning, process improvement, quality management, contract management, and project portfolio management  

Ms. Sartin received her M.S. in Management Information Systems from The George Washington University, Washington, D.C.  

Ms. Sartin holds CMMI Associate, ISO Certified Auditor, PMP, CSM, SAFe SM, Prosci, ITIL, CIPM, and Balance Scorecard certifications.

Early Work History  

1990s  

Ms. Sartin worked as a federal contractor to the Federal Communications Commission (FCC) managing technical support and training.  She also managed technical support and training for Mead Packaging, a global manufacturing company.  In addition, she worked as a Project Manager for an international telecommunication firm, Global One where she launched call centers in the Americas. She has a breadth of experience in all aspects of technology services, shifting organizations from traditional service models to innovative transformational models.  

Recent Work History  

2000-2012  

Ms. Sartin managed projects in the banking industry and worked as a business process improvement analyst for a telecommunications firm.  In these roles she developed metrics to improve IT staff performance as well as processes and procedures for organizational efficiencies. She served as a Technology Support Manager for T-Mobile’s global call center. She delivered the best customer experience via outstanding customer relationship management.  She also worked as an account executive and technical recruiter for Robert Half Technology. Ms. Sartin is frequently requested as a guest speaker and trainer on project management and organizational change management topics.  

Current Work History  

In 2012, Ms. Sartin joined the American Speech-Language Hearing Association (ASHA) as their inaugural Project Management Office (PMO) Director. From the success of this role, she was promoted to the role of Director, Office of Business Excellence to lead strategic planning, process improvement and project portfolio management. After her tenure at ASHA, Ms. Sartin developed and expanded PMOs at educational institutions including West Virginia University, the University of Pennsylvania, Success Academy Charter Schools in NYC, and the Univ. of TN Health Science Center.  She also provided Project Management consultation services with a global consulting firm where she helped clients establish Agile project management best practices.  

Tierra Terrell-Johnson
Senior Human Resources Manager

Tell us about your career path. How did you get here?

I studied at the University of Wisconsin-Madison (Go Badgers!) and got my MBA from Concordia University. I concentrated on Human Resource Management because I wanted to prove that HR professionals can be analytical, strategic, and have a seat at the business table.

What motivates you?

I’ve made it my mission to ensure that when you come to work at Ripple Effect, you bring your whole self and feel comfortable doing so. We’re all equal here, and I will always fight for that.

What are some of your hobbies?

I love to organize (and color-coordinate!) I’d be a professional organizer if I could. My favorite store is Staples—I could spend a whole paycheck there.

Advice for future professionals entering your field?

Develop your people’s leadership skills, especially junior employees. Train them and involve them. As companies grow, they need succession plans—and if you invest in your people, they will invest in the company in return.

Kristy Riordan
Director of Research & Evaluation

Tell us about your career path. What were you doing before Ripple Effect? 

After years of studying and training to be a teacher, I realized I cared more about social science and big-picture policies that affect lives, rather than being the one teaching reading and math. So, I switched gears. Before Ripple Effect, I worked for the Army and evaluated behavioral health programs. 

What’s a hobby of yours? 

I am an avid reader, especially Stephen King novels. It’s hard to find the time with three kids, but getting to read on vacation or on an airplane is when I’m the happiest. 

Why is Research and Evaluation so important to what Ripple Effect does? 

If you aren’t willing to look at yourself and see how you can improve, you probably aren’t approaching your business in a way that has fidelity. The government hasn’t always done this well, but we do! So, we help clients measure, analyze, and better understand how to improve and learn from past mistakes.  

What is a funny quirk about you that people might not know? 

I’m a big germaphobe. Being a health researcher doesn’t help that.

Advice you would give a young professional? 

What my father always told me: You are going to work for the vast majority of your life, so do something you can take pride in and enjoy doing.  

Amy Hein
Senior Vice President of DoD Accounts

What does it mean to be the Director of Scientific Workforce?  

A lot of the work we do at Ripple Effect isn’t done at Headquarters; many contracts involve placing our people directly at client sites. So, I’m responsible for developing best practices for hiring and managing our employees at those client sites, like NIH and Fort Detrick. I also build close relationships with our clients and employees to ensure we find support that fits an agency’s culture and mission needs.  

What’s the biggest challenge you face in your role? 

Having limited face-to-face communication with the people I manage and support is a huge challenge. I can’t pretend to know what it’s like to be in their shoes every day. So, I listen. I understand their needs, empathize, and help problem-solve. There may be a physical divide between me and client sites, but I want my Scientific Workforce and clients to know I’m always there for them. 

What are some of your hobbies? 

I love to do anything active—I’m a runner and I coach my son’s sports teams. On the other hand, I love naps. On the weekend, you can find me taking a catnap to recharge for the next week. 

Fun fact about you? 

I was in ROTC! As a part of my program, I flew glider planes. Scary, but a big confidence booster.   

Advice to young professionals?

Do some soul-searching about what’s most important to you in your career—is it the work? The people? A company mission and culture? Then, find opportunities that move you down that path. If something is truly important to you, don’t take no for an answer.

Jessica Escobedo
Vice President of Program Management and Policy

What does your day-to-day job involve?

It’s different every single day! I split my time between client support, staff support, and business development, so I get to identify and solve tricky problems all day long, which I love. Things are always evolving in science policy work, so you never know when politics or popular press may impact the work we’re doing. And it’s always fast-paced.

Why is science policy so important to Ripple’s business?

You could say that science policy is the heart of Ripple’s business. It’s where we started and how we grew our core capabilities into three unique, but interrelated divisions. Science policy work requires analytical skills, communication skills, and subject matter expertise, as well as exceptional project management, attention to detail, and practical, repeatable processes. These are the strengths that we bring to every client, every project, every time, and inspire our company’s core values.

What is a fun fact about you?

My husband and I met in an acapella group!

What advice do you have for those following in your footsteps?

Be open to opportunities around you. Some of the most wonderful things in my life happened because I talked with someone in an elevator or while waiting in line. Science policy is such a diverse field, that you never know who may help connect to you that next career step. If you’re willing to consider lots of possibilities, there are many paths to success.

Jennifer Pohlhaus
Chief Operating Officer

How did you join Ripple Effect? 

After my AAAS Science & Technology Policy fellowship, I was looking for my next career step. A colleague mentioned that I should talk to Amy Bielski from Ripple Effect, a company I had heard positive things about. I contacted Amy and we hit it off right away. I started off by managing an NIH contract that Ripple Effect had recently won, and after that project was over, there was always another new and exciting challenge to overcome—that satisfied my need for learning and achieving.

What do you think is your biggest strength as a leader? 

When I took the CliftonStrengths assessment, I was a little surprised by the results. My top five strengths are Achiever, Relator, Responsibility, Harmony, and Learner. My husband says I have the most patience of anyone he knows and I think that comes from the Relator and Harmony strengths. I’ve learned that taking the time to understand and see situations from multiple perspectives is key to connecting with others and solving problems.

What do you do in your free time? 

I don’t have a lot of free time since most of my time outside of work is spent taking care of my kids. But I make time every morning to be active—I’m an avid runner and I do yoga on the weekends. 

What are you proudest of in your career? 

I am proudest of what Amy and I have built at Ripple Effect. We’ve created a place that welcomes diversity and values lifelong learners who always want to find better ways to do things.