Wendy Spillane
Director of Communications and Outreach

Wendy Spillane, Deputy Director of Communications, Outreach, and Healthcare Payment Integrity of Ripple Effect Communications, brings 20 years professional experience focusing on health care programs and environmental protection, providing strategic solutions, project management, data analysis, and communications support to the federal government.  

Ms. Spillane received an M.S. in Environmental Science from Indiana University, School of Public and Environmental Affairs in May 1996. Ms. Spillane earned her Project Management Professional (PMP) Certification in April 2019.

From 1996 to 2014, Ms. Spillane worked in a variety of positions with increasing levels of responsibility at federal consulting firms including task lead and project manager. As a project manager in support of EPA, she successfully managed budgets up to $1M annually, coordinated a nationwide technical assistance team responsible for state and local community engagement, and oversaw communications and meeting support to 10 EPA regional offices. Ms. Spillane demonstrated her adaptability, reach, and excellence in collaboration with a diverse client profile including EPA’s Community Engagement Initiative, CNCS’ AmeriCorps, DOD’s Congressionally Directed Medical Research Programs, and CMS’ Premium Stabilization Programs.

In 2015, Ms. Spillane began supporting the Enrollment Assistance Program (EAP), a $50M CMS Center for Consumer Information and Insurance Oversight (CCIIO) contract as a senior manager and outreach lead. She helped develop the community outreach strategy and helped lead daily operations of its effective dissemination and implementation in nine state EAP markets, resulting in nearly 50,000 consumers enrolling in the private health insurance Marketplace.

Since 2017, Ms. Spillane has been a senior manager and technical lead for the Marketplace Program Integrity Contract (MPIC), a CMS Center for Program Integrity (CPI) contract supporting the ACA and the implementation of private health insurance initiatives. She served a primary point of contact for CPI and managed a diverse team of researchers, data analysts, and developers to process fraud information in a database for which she developed the requirements. This database tool is instrumental in identifying data trends in agent/broker noncompliance to conduct education and investigation in support of CPI program goals. Ms. Spillane used this tool to develop additional process improvements resulting in project-wide efficiencies.

Fun facts: Ms. Spillane has one son (a teenager!), one dog (a counter-surfer!), and one husband (who is thankfully neither a teenager nor a counter-surfer 😉). She loves meeting up with friends wherever they are, HomeGoods is her happy place, she will NEVER turn down a cup of coffee, and she is incredibly happy Stranger Things is coming out soon with its next installment!

Amy Hein
Senior Vice President of DoD Accounts and Projects

What does it mean to be the Director of Scientific Workforce?  

A lot of the work we do at Ripple Effect isn’t done at Headquarters; many contracts involve placing our people directly at client sites. So, I’m responsible for developing best practices for hiring and managing our employees at those client sites, like NIH and Fort Detrick. I also build close relationships with our clients and employees to ensure we find support that fits an agency’s culture and mission needs.  

What’s the biggest challenge you face in your role? 

Having limited face-to-face communication with the people I manage and support is a huge challenge. I can’t pretend to know what it’s like to be in their shoes every day. So, I listen. I understand their needs, empathize, and help problem-solve. There may be a physical divide between me and client sites, but I want my Scientific Workforce and clients to know I’m always there for them. 

What are some of your hobbies? 

I love to do anything active—I’m a runner and I coach my son’s sports teams. On the other hand, I love naps. On the weekend, you can find me taking a catnap to recharge for the next week. 

Fun fact about you? 

I was in ROTC! As a part of my program, I flew glider planes. Scary, but a big confidence booster.   

Advice to young professionals?

Do some soul-searching about what’s most important to you in your career—is it the work? The people? A company mission and culture? Then, find opportunities that move you down that path. If something is truly important to you, don’t take no for an answer.

Heather Huntsman
Director of Technical and Scientific Support

Heather D. Huntsman is a solutions-focused and resourceful professional equipped with more than 15 years of training and experience in basic, applied, and translational science environments. Throughout her career she has been driven by asking the right questions which has led her to gain extensive experience in reviewing, evaluating, and interpreting findings in a broad range of biomedical disciplines, including stem cell biology, physiology, aging, and women’s health issues across all domains of medicine, and the influences of sex/gender and race/ethnicity on public health trends. She has used her expertise to support biomedical research at the NIH and DoD in various capacities including scientist, communications specialist, and grants manager. She also has a unique background as an athlete and coach which is a mentality that she brings to the workplace every day allowing her to excel in fast-paced team settings, lead through her work ethic and determination, and inspire others to do the same. Heather earned a Masters’ degree in exercise science from George Washington University, and a PhD in muscle physiology from the University of Illinois Champaign-Urbana and prides herself in being a leader that listens and never stops learning.

Martha Ngoh
Deputy Director of Program Management
and Policy

Martha Ngoh, Deputy Director of Program Management and Policy at Ripple Effect, brings over 7 years of experience supporting and managing federal-funded public health and healthcare projects involving policy development and implementation, communications, and partnerships. Ms. Ngoh has worked on projects and programs aimed at improving patient safety and the quality of healthcare delivery related to healthcare infection prevention and control, healthcare-associated infections (HAI) and antimicrobial-resistance (AR), and maternal safety. Ms. Ngoh served as a Senior Analyst at the Association of State and Territorial Health Officials and was later promoted to Director of Healthcare Connections within the Infectious Disease Infrastructure and Policy team, where she provided leadership on a portfolio to foster collaboration between public health and healthcare through key activities. In this role, Ms. Ngoh managed the Council for Outbreak Response: HAI/AR where she developed processes for efficient Council operations and member engagement and contributed to the development of the Council’s Framework on HAI Outbreak Notification which aims to guide notification and communication in the context of a possible HAI outbreak. Ms. Ngoh received her MPH from the George Washington University in 2016. Ms. Ngoh was also selected as a fellow into the 2020-2021 cohort of the Johns Hopkins University Emerging Leaders in Biosecurity Initiative. Ms. Ngoh currently serves as the Deputy Director of Program Management and Policy, where she provides leadership on the Program Management and Policy team.