Wendy Spillane
Deputy Director of Communications
and Outreach

Wendy Spillane, Deputy Director of Communications, Outreach, and Healthcare Payment Integrity of Ripple Effect Communications, brings 20 years professional experience focusing on health care programs and environmental protection, providing strategic solutions, project management, data analysis, and communications support to the federal government.  

Ms. Spillane received an M.S. in Environmental Science from Indiana University, School of Public and Environmental Affairs in May 1996. Ms. Spillane earned her Project Management Professional (PMP) Certification in April 2019.

From 1996 to 2014, Ms. Spillane worked in a variety of positions with increasing levels of responsibility at federal consulting firms including task lead and project manager. As a project manager in support of EPA, she successfully managed budgets up to $1M annually, coordinated a nationwide technical assistance team responsible for state and local community engagement, and oversaw communications and meeting support to 10 EPA regional offices. Ms. Spillane demonstrated her adaptability, reach, and excellence in collaboration with a diverse client profile including EPA’s Community Engagement Initiative, CNCS’ AmeriCorps, DOD’s Congressionally Directed Medical Research Programs, and CMS’ Premium Stabilization Programs.

In 2015, Ms. Spillane began supporting the Enrollment Assistance Program (EAP), a $50M CMS Center for Consumer Information and Insurance Oversight (CCIIO) contract as a senior manager and outreach lead. She helped develop the community outreach strategy and helped lead daily operations of its effective dissemination and implementation in nine state EAP markets, resulting in nearly 50,000 consumers enrolling in the private health insurance Marketplace.

Since 2017, Ms. Spillane has been a senior manager and technical lead for the Marketplace Program Integrity Contract (MPIC), a CMS Center for Program Integrity (CPI) contract supporting the ACA and the implementation of private health insurance initiatives. She served a primary point of contact for CPI and managed a diverse team of researchers, data analysts, and developers to process fraud information in a database for which she developed the requirements. This database tool is instrumental in identifying data trends in agent/broker noncompliance to conduct education and investigation in support of CPI program goals. Ms. Spillane used this tool to develop additional process improvements resulting in project-wide efficiencies.

Fun facts: Ms. Spillane has one son (a teenager!), one dog (a counter-surfer!), and one husband (who is thankfully neither a teenager nor a counter-surfer 😉). She loves meeting up with friends wherever they are, HomeGoods is her happy place, she will NEVER turn down a cup of coffee, and she is incredibly happy Stranger Things is coming out soon with its next installment!

Lex Helsel
Director of Research & Evaluation

Dr. Alexis Helsel has professional experience conducting applied health research and program evaluations for several federal agencies, including NIH and DOD. She has contributed and managed mixed-method scale evaluation projects that include bibliometric analyses of program outcomes and impacts and network analyses. Dr. Helsel has extensive experience abstracting administrative from NIH databases, including QVR, IMPACII, RePORT, iCite, as well as PubMed, Web of Science, USPTO, and Federal RePORTER. She also has experience using publication and grant data to construct research networks using VosViewer and CitNetExplorer. Dr. Helsel also has a strong record of effective communication and developing evidence-based recommendations. She has co-authored 20 briefings of research and evaluation findings for senior government and military stakeholders, eight technical reports, one peer-reviewed publication, and 12 professional conference presentations. She has trained and provided technical guidance on epidemiologic and evaluation methods to multi-disciplinary teams of Masters- and PhD-level scientists. She is proficient with STATA, SAS, and Microsoft Access, Excel, and DeDoose. Dr. Helsel earned a PhD in epidemiology from the University of Pittsburgh. 

Debbie McCarron
Deputy Director of Communications and Outreach

Debra McCarron has professional experience in strategic communications, project management, outreach and event planning, as well distance learning. She is the project manager for the Health Care Payment Learning and Action Network which involves the creation of materials such as fact sheets, infographics, white papers, Power Point reports, videos and learning modules and she has managed graphics teams in all aspects of the design process from conception to development to final production. Previously, she co-owned Quality Design Solutions, a full-service company specializing in web design and marketing as well as database development for non-profit and small business. She also has experience in community marketing and facilities management. Ms. McCarron helped brand and grow a small business to over $1.5 million per year where she assisted in the day to day operations of three facility sites including budget, human resources, facilities management, and internal and external communication. She has experience in WordPress, the Adobe Creative suite and has become versed in 508 compliance. Ms. McCarron received her Bachelors of Science in Biology from Virginia Tech. Her early experience in basic research at both Johns Hopkins School of Medicine and Cambridge Biotech was to support grants from the NIH. She also has over 4 years of experience in clinical research performed at the University of Maryland, Department of Cardiology, where she worked with Interventionist developing IIb/IIIa inhibitors. 

Tierra Terrell-Johnson
Senior Human Resources Manager

Tell us about your career path. How did you get here?

I studied at the University of Wisconsin-Madison (Go Badgers!) and got my MBA from Concordia University. I concentrated on Human Resource Management because I wanted to prove that HR professionals can be analytical, strategic, and have a seat at the business table.

What motivates you?

I’ve made it my mission to ensure that when you come to work at Ripple Effect, you bring your whole self and feel comfortable doing so. We’re all equal here, and I will always fight for that.

What are some of your hobbies?

I love to organize (and color-coordinate!) I’d be a professional organizer if I could. My favorite store is Staples—I could spend a whole paycheck there.

Advice for future professionals entering your field?

Develop your people’s leadership skills, especially junior employees. Train them and involve them. As companies grow, they need succession plans—and if you invest in your people, they will invest in the company in return.